All sales are final.
Due to the sensitive nature of our research products, we cannot verify how they have been handled once they leave our facility. We will not restock any product removed from our temperature-controlled environment.
Place a separate order if you need additional research products.
We are human, and mistakes can happen. If we send the wrong item, we will send a replacement. We strive to act ethically and professionally and do the right thing for our research businesses and customers.
When a claim may qualify.
Outside our standard no-returns policy, replacements may be offered only at our sole discretion for the following issues.
Incorrect product
We shipped the wrong product, size, or quantity.
Defective product
A manufacturing defect or contamination verified by our testing.
Report it in three steps.
The reporting window begins on the delivery date shown in tracking. Claims made after 7 days will not be accepted.
Contact us
Email your claim to:
support@newquestpeptides.comSend documentation
- Order number
- Product name
- Clear product and packaging photos
- Description of the issue
- Tracking information
Wait for your RMA
We will review your claim. If approved, we will issue a Return Merchandise Authorization (RMA) number.
Follow our instructions for the next steps.
Three essentials for every claim.
Within 7 days
Report the issue within 7 days of the tracked delivery date.
Clear photo evidence
Show the product label, damage or defect, and any damaged packaging.
An approved RMA
Do not return products without an approved RMA number. Unauthorized returns will not be processed.
What we do not refund or replace.
A resolution, chosen by us.
For approved claims, we may offer one of the following options at our discretion.
Replacement
A replacement product at no charge.
Our fastest resolutionStore credit
Credit for a future purchase, equal to the original purchase value.
For your next orderRefund
A refund to the original payment method. Shipping charges are non-refundable.
Processing time appliesShipping costs & resolution times.
Shipping charges
- Original shipping charges are non-refundable.
- We pay return shipping for approved claims only.
- We pay shipping for replacement products.
Carrier damage has its own process.
If your package is damaged in transit, contact us immediately with photos. We will file a claim with the carrier. A replacement will be issued once the carrier claim is resolved.
We are not responsible for weather, carrier delays, or incorrect addresses entered when ordering. We will work with you to resolve your issue professionally.
We stand behind our products.
If a product does not meet our quality standards, we will make it right.
Claims are reviewed carefully.
We reserve the right to investigate every claim. False or fraudulent claims will result in claim denial, account termination, and possible legal action.
Start with your order number.
For an order issue or a policy question, contact us at support@newquestpeptides.com.
Product issues: “Product Issue – Order #[Number]”
Policy questions: “Return Policy Question”
By purchasing from New Quest Research LLC, you acknowledge and agree to this No Returns, No Refunds policy and all disclosures. All sales are final unless we determine, at our sole discretion, that an exception applies.